ABOUT US
Alexa Real Estate is all about people. Having experienced inadequately managed properties as investors ourselves, we’ve developed a structure and systems to ensure that our team is supported to provide optimal service.
The real estate industry generally has a high staff turn around - particularly property managers, because they tend to burn out due to overwhelm.
We’ve structured Alexa Real Estate to ensure that each team member plays to their strengths. Each of them manages an aspect of property management to ensure that they feel fulfilled, and our clients, in turn, get the best service possible.
We take the same pragmatic approach to sales, relying on our tried and tested people-focussed marketing systems to achieve the highest sales price possible in the current market. This is what makes Alexa Real Estate a smarter real estate agency.
Our Core Values
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Our detailed knowledge of the market as well as our knowledge of the best real estate practices needed to ensure that the optimal outcome is achievable for our clients.
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Service is critical for maintaining Alexa’s standards. This ensures that all clients are offered a service that is ethical, transparent and rigorous to a standard that there is no doubt in their minds that the best efforts and procedures are being undertaken to achieve the best outcome for them and their property.
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Results are our key indicators of success. There is no luck or accidents. Success is directly related to our knowledge and service. It is for this reason that the continued maintaining of our outstanding results is so highly regarded within Alexa and our community as it bears proof that our standards of knowledge and service are of the highest level.
Our Leadership
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Xenia Ioannou
CEO | PRINCIPAL
Co-founder of Alexa Real Estate, Xenia has a passion for educating her clients about Property Investment and heads up the Property Management division of Alexa Real Estate.
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Angelo Mena
MANAGING DIRECTOR | SALES
Inspired by their own experience as property investors, Angelo co-founded Alexa Real Estate with Xenia with the purpose of putting their clients at the centre of their business strategy.
Meet our Team
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Kim Rose
OFFICE MANAGER
Kim has spent over 30 years working in property management agencies, with experience in all aspects of property management procedures and is highly skilled in trust accounting. At Alexa, Kim drives the front office utilising her skills in property management administration, trust accounting, inspections and maintenance. Kim keeps everything property management at Alexa running like clockwork.
enquiries@alexarealestate.com.au
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Nicole Khouzam
ADMIN | INSURANCE CLAIMS SPECIALIST
Having our own in-house claim specialist who is not bogged down with other property management responsibilities ensures that we handle claims to the landlord’s advantage. In addition, Nicole will ensure that your property is compliant with the very transient South Australian legislation.
Her expertise in processing insurance claims is all part of the complimentary service offered by Alexa Real Estate property management.nicole@alexarealestate.com.au
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Michele Chantrelle
ADMIN | ACCOUNTING & BOOKKEEPING
Michele ensures that all financial transactions run smoothly. She is also a property investor and understands the importance of paperwork for investors. When you engage Alexa Real Estate to manage your investment property, you also engage a complimentary bookkeeping service that will keep all your accounting records in order. Accountants love our format and Michele is the person behind this exceptional service.
accounts@alexarealestate.com.au
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Kevin Hancock
MAINTENANCE
Maintenance is another challenging area and the number one reason for tenant turnover. 80% of the properties we obtain from other agencies is due to maintenance issues being missed or ignored by overloaded and overwhelmed property managers. Our team will ensure that your property is maintained with tenants being held accountable for damages caused, instead putting it down to ‘wear and tear’ because that’s easier.
maintenance@alexarealestate.com.au
We have an absolute passion for working in the areas of real estate where we feel fulfilled.
Seeing the difference our approach makes to our team and clients is where the magic is for us.
If you’re looking for a better real estate experience, let’s collaborate!
- Xenia and Angelo